United Airlines Vs. The Power of Social Media!

Guess who wins? Yep, social media.
Take the story of Dave Carroll. Miffed that United Airlines broke his guitar, he wrote a song and posted it with a vide on YouTube? After 50,000 views he heard back from United!
You have see the entire video!
http://www.youtube.com/watch?v=DEDLHyhoqrc

http://www.youtube.com/watch?v=-QDkR-Z-69Y&feature=related

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