Twitter Helps Improve Customer Relations!

MediaPost.com is out with a new story about Communications International launching a Twitter page to improve customer relations. Seven company reps take turns monitoring @TalkToQwest around the clock in a quest to provide prospective and existing clients one-on-one near real-time support. According to the article, “Qwest hopes @TalkToQwest will help reps resolve issues on high-speed Internet, billing, pricing, technical support, and more.”

This really shows how Twitter has become more than a media relations tool or a way to keep friends updated. Twitter is a way to connect with customers.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s